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20 years ago, we embarked on a journey of designing, creating and curating cutting-edge, scalable, and intelligent processes that transform business practices. Fueled by the aspiration of supercharging performance, we strove to cultivate an environment that fosters passionate work, relentless innovation, and a strong sense of belonging.
As we celebrate our Great Place to Work certification, we would like to share the learnings and experiences that helped the Silverskills family get where we are today.
1. Invest in Effective Leadership
A company without effective leadership is like a ship without a hull. It may stay afloat, but it will not move in the right direction.
It is essential for business leaders to embody the values and behaviors that are expected from their team. This involves meeting deadlines, displaying a positive attitude, being punctual, and treating employees with respect. Employees are more likely to follow company values when they work with such a leader.
An excellent leader will motivate, inspire, and drive positive change. Indeed, according to Gallup, effective management is 4 times more important to teams’ well-being and engagement than where they work (that is, hybrid, on-site, or remote).
How Silverskills Does It
At Silverskills, our leaders focus not only on their individual roles, but also on how their actions contribute to the overall health and success of the organization.
2. Recognize & Respect Employees
Research backs up what all of us already know: recognition is crucial to the retention of employees and the profitability of business.
The Harvard Business Review (HBR) states that employees with managers who are good at recognizing them are over 40% more engaged than those with managers who are not. They also make more effort and are less likely to quit.
In a good internal culture, employees’ efforts are recognized, their input is sought, and they are cared for as human beings with rich lives outside of the workplace.
How Silverskills Does It
At Silverskills, we believe in recognizing & rewarding our employees.
3. Encourage Open Communication
To cultivate a workplace environment where everyone feels heard and valued, open communication should be encouraged at all levels.
Transparency, collaboration, and feedback should form the bedrock of your communication. Your team should be encouraged to seek feedback, ask questions, and engage in constructive dialogue to hone a culture of continuous improvement.
How Silverskills Does It
Silverskills encourages open communication channels to facilitate feedback, questions, and discussions.
We aim to be trustworthy. And that means sharing and being receptive to both positive and challenging perspectives, and valuable input from our employees.
We maintain this approach irrespective of the tenure of our employees. In fact, to understand the joining experience of new employees, we conduct “HR Connect” with them at 30, 60, and 90 days of their joining to actively seek and act upon their feedback.
The channels we leverage for communication and transparency include:
4. Consider a Hybrid Model
After the Covid-19 pandemic, more companies have started supporting offsite work and responsibilities. This is relevant, since, according to HBR, employees value working from home around the same as an 8% pay increase. Indeed, many of Fortune’s 100 Best Companies afford their employees remote work and flexible hours.
Supporting a hybrid model may involve: (1) Providing financial support for remote set-ups (2) Introducing flexible working hours for parents (3) Not scheduling meetings before 9 am.
Crucially, to efficiently adopt a hybrid model, businesses need to ensure they implement the appropriate digital transformation efforts. This will involve deploying suitable processes and technologies while also bearing in mind business goals.
How Silverskills Does It
Embracing the evolving nature of work, we endorse a hybrid work model, allowing employees to split their workweek between the office and remote locations, reflecting our adaptability and commitment to meeting the changing needs of our workforce.
This contributes to a dynamic and inclusive workplace culture that values individual preferences and fosters a conducive environment for sustained productivity and employee satisfaction.
We have the required infrastructure to follow the hybrid model; almost 50% of our current employee base is working remotely. The rest are working in hybrid mode or from the office. We have retained both productivity and quality of work.
Additionally, this work model has allowed us to expand our talent pool, as there are no geographical constraints.
5. Practice Fairness
Employees who perceive that everyone in their organization is receiving a fair opportunity report having more positive experiences.
Fairness should be ingrained in the culture of a business. It leads to better results, no matter the industry. For example, according to a GPTW study, healthcare companies that offer fair compensation and equitable promotions outperform their peers.
Companies should take the opportunity to nurture a fair environment to limit conflict and encourage productivity. Ultimately, fairness falls on everyone’s shoulders in the workplace – that is, each person must be aware of their role in contributing to a fair environment.
How Silverskills Does It
Silverskills promotes diversity, respects individual differences, and provides equal access to training and advancement. Our commitment to fairness ensures a supportive and empowering workplace culture where everyone can thrive.
We are a people-centric organization with trust as one of our core values. We practice fairness in all our people processes such as hiring, performance appraisal, performance evaluation, and growth opportunities. We are passionate about maintaining meritocracy.
This extends to providing equal opportunities to women for professional development, leadership roles, and career advancement, whether hiring from external sources or identifying talent internally.
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