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Digital transformation is fundamentally changing the way we work, from optimizing productivity to improving the employee experience to creating a more inclusive workplace.
The revolution brought about by digital technologies is reshaping everything from day-to-day operations to long-term strategic goals. However, workplace digital transformation is not just about doing the same things as before online – it is about rethinking the way people work. This shift involves both employees and the workspace itself.
In this article, we will explore how digital transformation in the workplace is changing the way work is done.
Organizations that keep their data isolated can face problems with efficiency, growth, and maintaining their competitive edge. Digital transformation provides strategies and technologies that improve teamwork within and between teams.
Using a digital thread helps ensure continuity, making organizations more agile and able to deliver better products faster.
Cloud adoption improves collaboration by enabling flexible, real-time communication. Tools that are cloud-based, like Software as a Service (SaaS), are especially helpful for teams that are spread out, making it easy to work together seamlessly from different locations.
Digital transformation can improve efficiency by automating customer service processes.
Many companies use chatbots and Artificial Intelligence (AI) to handle routine questions, freeing up human agents for more complex issues. For instance, a bank might use a chatbot for simple questions such as checking account balances, while employees handle more complex requests, like loan applications.
However, automation isn’t just for customer service or company-wide processes. It’s also for individuals. For instance, low-code/no-code platforms allow employees to automate their own tasks and solve their own business problems. They can hence make decisions and use data when they need it most.
Digital twinning has been gaining traction in recent years.
Companies can build a “digital twin” (a real-time digital representation) of their physical workplaces. The insights can be transformative, not only for the efficient use of physical infrastructure, but also for other activities such as capacity planning, energy consumption optimization and implementation of protocols.
For example, Shell uses digital twinning for their offshore platforms to increase safety and optimize production. They gather real-time data from sensors on the platform and use digital twins to simulate different situations. This helps them find problems before they become serious and improve platform operations.
Workplace digitalization helps to improve employee satisfaction and prevent burnout and dissatisfaction.
For instance, with the right real-time data and a sound data privacy and consent model, companies can implement systems to help understand employee behavior and take appropriate action.
Let us take an example of Accenture. In an effort to enhance employee satisfaction, Accenture introduced analytics models based on customer research to gauge employee reactions to a pharmaceutical company’s initiatives. This approach resulted in the increased retention of employees.
Additionally, workplace digital transformation allows companies to offer remote work options. This is crucial in today’s landscape to attract and retain the best talent. Indeed, as per a Cisco Connected World Report, 64% of employees would opt for a lower-paying job if they could work remotely.
The digital workplace is more manageable than the traditional one – largely because it is also more measurable. Tools and technologies help employers understand everything from individual employee performance to team productivity and overall company morale.
This allows organizations to identify patterns, predict outcomes, encourage positive behaviors, and improve performance at every level.
Key technologies include:
Switching to digital processes brings about significant advantages, especially in reducing mistakes that may come from manual data entry and human error.
Automating data capture and processing saves time and reduces errors caused by things like tiredness, oversight, or misunderstanding.
By using digital tools and technologies, companies can eliminate manual data entry, reducing errors and the need for rework. This not only speeds up workflows but also lowers costs.
For example, as per Deloitte’s report “The Digital Workplace”, one company estimated an annual productivity increase of USD $12 million with improved workplace tools. This was a result of managers saving 43 minutes each month.
Furthermore, cloud-based collaboration platforms allow employees to work more efficiently from any location, reducing the need for physical office space and associated expenses.
The office of the future is here, driven by advancements in technology.
By implementing a digital workplace, businesses can equip their employees with the necessary tools to enhance communication, collaboration, and connectivity.
When executed effectively, this approach not only mitigates common risks and ensures regulatory compliance but also delivers significant business value. Businesses that leverage the full power of digitization will be better positioned as leaders of the future.
Silverskills is a digital transformation company that offers a comprehensive range of solutions, from AI/ML to data analytics. We’ve been transforming processes for organizations around the world, including Fortune 500 companies, for over 20 years. Contact us now to find out more about our digital transformation services.
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